DocConduit Octagon Removals · Lead Gen Automation
Every web enquiry, triaged and replied to before anyone reads the inbox.
Octagon Removals is a London removals company in business since 2011 — house and office moves across all London boroughs and the M25, with a 5★ Trustpilot reputation that depends on responding fast and thoughtfully. They asked for a system that turned every form submission into an organized, personalized first response — and a CRM record their team could pick up.
What happens in the first ten seconds.
A visitor on octagonremovals.co.uk fills out a quote form. The webhook fires. By the time the team's email client has refreshed, the lead has been triaged, the visitor has a personalized reply with a moving-day checklist, the calendar has a tentative site-visit slot, and the CRM + Drive folder are filed and ready.
One outcome. Three entry paths.
The webhook from the website is the canonical path shown above. The same lead-gen pipeline runs against email and Facebook lead forms — one CRM record, one filing standard, no matter where the enquiry came in from.
The result.
Octagon's team got their first hour back. Visitors stopped getting canned replies. Every lead lands in the CRM with a templated quote ready to go.
Have a form that nobody answers fast enough?
Tell us what your team gets in the inbox. We'll tell you, honestly, whether automation can pick up the first hour of work — and what it would cost to find out.
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